Bellarine Veterinary Practice Pty Ltd. Privacy Policy

Thank you for visiting the Bellarine Veterinary Practice (either via the website or in person). We know that you care about how information about you and your pet is used and shared. This document sets out our Privacy Policy (“Policy”), and your visit to one of our clinics or the website is subject to this Policy. Bellarine Veterinary Practice reserves the right to change and update this Policy at any time, with such changes effective immediately upon posting to the website or updating this policy. If the policy changes, a notice will be posted to the website advising you of this. It is your responsibility to ensure that you are aware of recent changes to the policy.

If you visit a clinic or the website, you accept this policy and consent to any disclosures made in accordance with this policy. Please take the time to read it carefully.

Children may only use this website with appropriate adult supervision from a parent, guardian or other adult. Bellarine Veterinary Practice does not knowingly collect information from children under 14 years.

What Personal Information Does Bellarine Veterinary Practice Collect About You and Why?

You will see from the comments below that your personal information which is collected by Bellarine Veterinary Practice is necessary for its activities including (but not limited to) customer name and contact details, pet histories and information, reminders, the on-line appointment requests, online prescription orders and signing up for our newsletter. In order to best serve the needs and interests of our clients, Bellarine Veterinary Practice may gather the following types of information about you:

A. Information About You From You

Bellarine Veterinary Practice receives and stores any information you either provide to us in person, over the telephone, via email or via the website. There may be other methods of you providing information to us from time to time.

B. Automatic Information

Bellarine Veterinary Practice automatically receives and stores certain types of information about you whenever you visit the Website. This is mainly done through the use of cookies and Your IP address.

C. E-mail Communications

Depending on your computer’s capabilities, Bellarine Veterinary Practice may receive a confirmation notice when you open an e-mail from Bellarine Veterinary Practice.

D. Information from other sources

At times, to ensure that our records are correct, Bellarine Veterinary Practice may receive updated contact and address information about you from our carriers or other sources.

Access to Your Personal Information

You do not have to give Bellarine Veterinary Practice any personal information, although this will make it difficult for us to communicate with you effectively. If you ever need to know the type of information that Bellarine Veterinary Practice stores (such as personal details or pet histories), this can be requested and provided at and will be provided to you, except to the extent that such disclosure is not required by law. Bellarine Veterinary Practice is also required to collect personal information such as name, address, phone number and pet details in order to fulfil our legal obligations to the State Prescribing Guidelines for the dispensing of medications If you have concerns about giving personal information, there are various devices available to prevent us from gaining access to information automatically collected when you access the website. Please discuss these options with your local software consultant.

Linked Sites

The Website contains links to other websites. Bellarine Veterinary Practice is not responsible for the privacy practices or the content of other websites accessed by links from this website.

Sharing Information

Bellarine Veterinary Practice values your visit to our clinics and the website. For this reason Bellarine Veterinary Practice does not sell or share your personal information, or that of your pet, to others without your express consent. Your contact information may be used by Bellarine Veterinary Practice for a variety of purposes including, contacting you if necessary regarding appointments, reminders, newsletters, sending out information about Bellarine Veterinary Practice, including promotional information. Any financial information about you will only be used for billing purposes. Cookies obtain certain information when your web browser accesses the website. Your IP address may be used to help diagnose problems with our server, to administer the website and to help identify you. Bellarine Veterinary Practice may also share information about you, gathered from your contact information, for the purposes of gathering certain demographic information about visitors to the website. This also assists us with our marketing and promotional activities. Bellarine Veterinary Practice’s advertising partners are committed to the same obligations as we impose on ourselves in relation to the collection of your personal information. Bellarine Veterinary Practice is not responsible for, nor does it make any warranties or representations, about the adequacy of the privacy practices of any of our advertising partners.


All information concerning you and your pets is stored in a secure database on a secure server, and can only be accessed by the Bellarine Veterinary Practice system administrator and nominated staff. We do not store your credit card information anywhere. Your credit card information is entered as payment at each of our clinics and is subject to Westpac’s industry leading security technology. The details are then discarded and a secure verification number is stored enable the payment to be processed in each clinic.

Updating Your Personal Information and Indicating Preferences

Any information you provide to Bellarine Veterinary Practice may be added to or updated by you. Bellarine Veterinary Practice tries to ensure, to the extent that it is able, that your personal information (especially your contact and financial information) is as accurate and up-to-date as possible. This helps to reduce the possibility of errors occurring with charges, statements and accounts and to ensure that any information or other documents are accurate.

Sensitive Information

There is certain information which is deemed to be sensitive at law, including, for example, your race, sexual preference, criminal record or membership of a political association or trade union. Bellarine Veterinary Practice does not knowingly collect any such sensitive information about you, and will not do so unless your prior consent has been obtained.


Bellarine Veterinary Practice shall use its best endeavours to quickly and effectively resolve any dispute arising in relation to your visit to a clinic or to and your use of the Website. In the event of a failure to resolve any such dispute, the dispute shall be governed by and dealt with under the laws of Victoria, Australia. You and Bellarine Veterinary Practice submit to the non-exclusive jurisdiction of the Courts and Tribunals of Victoria, Australia.

Contacting Us

If you have any queries about this Policy or anything else at the Website, please contact Bellarine the Business Manager, Aaron Sarah at or (03) 5248 2009 and we will be only too happy to answer your query.